KINGSLEY UMONYE ALEXANDER
Data Analyst | Operations Management Professional
Lagos, NG.About
Highly analytical and results-driven Data Analyst and Operations Management professional with over two years of experience in data management, analysis, and operational optimization. Proven ability to leverage MS Excel, SQL, and Power BI to extract actionable insights, streamline processes, and enhance decision-making. Consistently delivered improvements in data accuracy, operational efficiency, and customer satisfaction, including a 30% efficiency gain in reporting and a 95% customer satisfaction rating.
Work
METROHEALTH HMO LIMITED
|Data Analyst/Data Entry Management
Lagos, Lagos, Nigeria
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Summary
Managed data analysis and entry operations to ensure data integrity, optimize processes, and provide critical insights for strategic decision-making.
Highlights
Ensured data integrity and system reliability by meticulously entering, updating, and verifying large volumes of multi-source data with 98% accuracy.
Enhanced reporting accuracy and consistency by rigorously cleaning and validating raw data for critical business reports.
Spearheaded the evaluation, development, and selection of enterprise resource applications, establishing Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) to boost operational efficiency and customer service delivery across SBUs.
Provided critical business intelligence to internal departments and EXCOs by analyzing data with Excel and SQL, generating comprehensive weekly and monthly performance reports.
Boosted operational efficiency by 30% through collaboration with the IT team to automate repetitive reporting tasks using CRM and CBA systems.
Empowered data-driven decision-making by creating detailed dashboards and summaries using MS Excel and Power BI, supporting key business operations.
WINNERS CHAPEL INTERNATIONAL
|Customer Service/Data Entry (Part Time/Remote)
Ota, Ogun, Nigeria
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Summary
Managed customer service and data entry functions, ensuring high service quality, operational efficiency, and accurate database management.
Highlights
Managed end-to-end operational activities, ensuring adherence to statutory and regulatory standards and optimal service quality.
Resolved an average of 50 customer inquiries daily across chat, phone, and email channels, consistently achieving a 95% customer satisfaction rating.
Significantly improved call answer rates from 35% to 98% through optimized operational strategies and strategic team scheduling for over 30 teams.
Enhanced Service Centre efficiency and effectiveness by developing weekly and monthly work schedules for over 30 teams.
Elevated team performance by training new members in soft skills, product knowledge, and system applications, improving task performance.
Improved data integrity by conducting regular audits, identifying and correcting discrepancies in inventory and customer databases.
HYGEIA HMO LIMITED
|Operations and Administration
Lagos, Lagos, Nigeria
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Summary
Oversaw sales operational activities and administrative functions, ensuring compliance, efficiency, and effective resource management.
Highlights
Managed end-to-end sales operational activities, ensuring adherence to statutory and regulatory standards and optimal service quality.
Contributed to organizational efficiency by evaluating, developing, and selecting enterprise resource applications, establishing SLAs and SOPs for effective customer service delivery across SBUs.
Optimized organizational efficiency by coordinating office operations and managing internal databases.
Supported comprehensive human resource functions, including recruitment, staffing, onboarding, performance monitoring, and employee counseling.
Implemented business procedures to control costs and expenditure, maintained quality standards for budgeting, and prepared critical documents including bidding documents and contracts.
Education
Ladoke Akintola University of Technology (LAUTECH)
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MBA
Human Resources Management
Ladoke Akintola University of Technology (LAUTECH)
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PGD
Management Science
Concept University London
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BSc
Computer Science
University of Lagos
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Diploma
Computing & Data Processing
Languages
English
Certificates
Professional Certificate of Completion in Data Analysis
Issued By
Miramore Institute
Microsoft Excel for Data Analysis for Beginners
Issued By
UDEMY Education
Certificate in Basic Data Analysis with Ms. Excel
Issued By
ALISON Education
Certificate of Completion in Lean Six Sigma (Green Belt Training)
Issued By
OPS Support International Ltd
Certified Customer Service Professional (CCSP)
Issued By
Team One Personnel Solutions, LLC
Intermediate and Advance MS Excel
Issued By
Brimass Learning Education
Diploma in Operations Management
Issued By
ALISON Education
Certificate in Fundamentals of Human Resources
Issued By
ALISON Education
Skills
Data Analysis & Reporting
Data Analysis, Data Reporting, Data Cleaning, Data Validation, Microsoft Excel, SQL, Power BI, Data Visualization, Business Intelligence.
Operations & Project Management
Operations Management, Project Management, Process Improvement, SLA Development, SOPs, Enterprise Resource Planning (ERP), Resource Control, Budgeting, Statutory Compliance, Regulatory Compliance.
Customer Service & Support
Customer Service, Customer Relationship Management (CRM), Client Escalation, Customer Satisfaction, Multichannel Support, Training & Development.
Administration & Data Management
Data Entry, Database Management, Office Operations, Data Confidentiality, Auditing, Attention to Detail, Organizational Efficiency.